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Disclaimer text in English.
Product return policy
Thank you for shopping on our website. If you are not completely satisfied with your purchase, we are here to help.
Please find below our policy regarding returns and refunds.
Refunds will only be made if the product is damaged or defective. In no case will a credit be made if the problem is that the photo is not correct, if the photo did not have the required characteristics for the chosen format or if the image has been cropped incorrectly.
Once we have received the returned product and inspected that everything is correct, the amount of the same will be paid by the same means in which the purchase was made, or by other means if so agreed by both parties. It must be taken into account that the processing of returns entails a certain delay depending on the chosen means.
In any case, the amount of the shipping costs will not be refunded.
The return postage will be charged to (choose between) the customer / the retailer.
Your customers will be able to buy a video and make the payment online. When you receive the order you must send your customer a link for download.